Online Flower Delivery Esher: Terms & Conditions for Secure Shopping

Esher Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Esher, your trusted provider of online flower delivery services in Esher and the surrounding areas. By placing an order through our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase. These terms are designed to ensure a smooth, transparent, and professional service experience for all our valued customers.

Scope of Terms

These Terms and Conditions apply to all online flower delivery orders placed through the Flowers Esher website. They govern the contractual relationship between you (the customer) and us (Flowers Esher), for the purchase and delivery of our floral products in Esher and the surrounding localities. If you do not agree with any part of these terms, you must not place an order on our site.

Order Process

1. Product Selection: Customers can browse our selection of fresh flowers, bouquets, and arrangements available for delivery throughout Esher and neighbouring areas. Each product is presented with clear descriptions and pricing.

2. Placing Your Order: To place an order, add your chosen items to the online basket, provide the delivery address and preferred delivery date, and complete the online checkout process. All requested recipient and delivery details must be supplied accurately to ensure timely and successful delivery.

3. Order Confirmation: Upon completion of checkout, you will receive an order summary and confirmation message on-screen. An order confirmation will also be sent to the email address you provide. This confirmation constitutes our acceptance of your order and the formation of the contract.

4. Delivery Areas: Flowers Esher provides online flower delivery in Esher and nearby areas. Please check our delivery policy for information about specific locations covered. We reserve the right to decline orders outside our designated delivery zones.

5. Delivery Times: Delivery is typically available on selected dates, including same-day and next-day delivery, subject to product availability. While we strive to deliver within the specified times, we cannot guarantee exact delivery times, especially during peak periods.

Payments

1. Payment Methods: We accept major credit and debit cards, and other payment methods as shown at checkout. Payment must be made in full at the time of ordering. Orders are only processed after payment is successfully received.

2. Pricing: All product prices are listed in GBP (£) and include VAT where applicable. Delivery charges will be displayed before you confirm your order.

3. Payment Security: Our online payment system uses secure encryption technology to protect your payment information. We do not store your card details on our servers.

4. Invoice & Receipts: An electronic receipt will be issued upon successful payment. If you require a VAT invoice, please request this at checkout.

Order Amendments and Cancellations

1. Amending Orders: If you wish to amend your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, but amendments may not be possible once flowers have been prepared or dispatched for delivery.

2. Cancelling Orders: You have the right to cancel your order in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, except for orders containing perishable goods (such as fresh flowers) once preparation has commenced. If your order is eligible for cancellation, contact us promptly. Refunds will be processed to the original payment method within 7 working days, after deduction of any applicable charges.

3. Exceptions: Please note that fresh flowers and perishable goods are exempt from the statutory right to cancel once we have begun preparation, as indicated in the regulations for online flower delivery services.

Product Substitution Policy

Due to the nature of fresh flowers and changing market conditions, there may be rare occasions where substitutions are required for certain blooms, stems, or packaging. If a particular flower is unavailable, we will substitute it with another of equal or higher value and similar style, colour, and quality. We will make reasonable efforts to inform you but reserve the right to substitute where necessary to deliver your order on time.

Delivery

1. Delivery Areas: Flowers Esher delivers across Esher and surrounding locales. It is the customer's responsibility to ensure the recipient's address and contact details are accurate.

2. Delivery Times: While we aim to deliver on your specified date, we cannot guarantee precise delivery times due to factors outside of our control, such as traffic or adverse weather conditions.

3. Missed Deliveries: In cases where no one is available at the delivery address, we may leave the flowers with a neighbour or in a secure location, where practical, and will leave a card to inform the recipient. If neither is possible, we will attempt to contact the recipient to rearrange delivery. Additional charges may apply for redelivery.

4. Delivery to Hospitals or Businesses: Please ensure correct details when ordering for hospitals, hotels, or other business addresses. We cannot be held liable for delays where it is not possible to deliver directly to the recipient.

Customer Responsibilities

It is your responsibility to ensure all details provided in your order, including recipient information, contact details, messages, and delivery addresses, are correct. We are not responsible for issues arising from incomplete or incorrect information.

Upon receiving your flowers, recipients should follow care instructions to maintain freshness. Flowers are perishable and may be affected by environmental conditions after delivery.

Returns and Refunds

If you are dissatisfied with the quality of the flowers or service received, please notify us within 24 hours of delivery, providing a description and photograph where possible. We may, at our discretion, offer a replacement or refund depending on the circumstances and subject to investigation.

Returns are generally not accepted due to the perishable nature of flowers. Where a refund is appropriate, it will be processed to the original payment method, less any delivery charges incurred, within 7 working days.

Liability

1. Limitation of Liability: To the extent permitted by law, Flowers Esher shall not be liable for any loss or damage arising from your use of our website, products or services, including any indirect loss, consequential loss, loss of enjoyment, or loss of opportunity, except as specifically provided for in these terms.

2. Maximum Liability: In any event, our aggregate liability in respect of any order will not exceed the total price paid for the flowers and delivery charge by the customer.

3. Third-Party Services: Where our website includes content or services provided by third parties, such as payment processors, we cannot be held responsible or liable for actions or omissions of those third parties.

4. Force Majeure: We will not be liable for any failure to perform or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, pandemics, or restrictions imposed by authorities.

Privacy and Security

We take your privacy seriously and will process your personal information in accordance with our privacy policy and applicable UK data protection laws. Payment transactions are encrypted and securely processed by approved payment providers.

Intellectual Property

All content on the Flowers Esher website, including images, text, logos, and graphics, remains the intellectual property of Flowers Esher or its licensors. You may not use, reproduce, or distribute any content from our website without written permission.

Changes to Terms & Conditions

Flowers Esher reserves the right to amend these Terms and Conditions at any time to reflect changes in law, business practices, or for operational reasons. Amendments will be published on our website. Continued use of our website following changes is deemed acceptance of our updated Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions, and any contracts between Flowers Esher and the customer, are governed by the laws of England and Wales. Any disputes regarding these terms will be resolved exclusively in the courts of England and Wales.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact and Customer Support

For all queries regarding your online flower delivery order, amending or cancelling orders, feedback, or to raise a complaint, please use the contact forms provided on the website. Our team will aim to respond to all communications promptly and in accordance with these Terms and Conditions.

Application of Terms

These Terms and Conditions apply to all orders placed for online flower delivery from Flowers Esher, including customers based in Esher as well as the wider surrounding area. By confirming your order, you accept and agree to abide by these Conditions. It remains your responsibility to familiarise yourself with the current Terms and Conditions before ordering, as updates may be made from time to time.

Thank you for choosing Flowers Esher for your flower delivery needs in Esher and beyond. We are committed to delivering beautiful fresh flowers and a smooth ordering experience to our valued customers throughout the local area.